Bought a new car that's constantly in the shop? Every state has a lemon law that may entitle you to a replacement vehicle or full refund. Here's how to use it.
What Qualifies as a Lemon
Generally, a new vehicle with a substantial defect covered by warranty that the dealer can't fix after a "reasonable number of attempts." Most states define this as:
- 3-4 repair attempts for the same defect, OR
- 30+ cumulative days out of service for repairs, OR
- 1 repair attempt for a serious safety defect (brakes, steering)
Steps to Take
1. Document everything. Keep all repair orders, receipts, and written communications. Note dates, mileage, and descriptions of the problem.
2. Give the dealer a final chance. Send a written demand for repair via certified mail.
3. File a lemon law claim. Most states have a free arbitration program. If that fails, you can sue under your state's lemon law.
Remedies
Vehicle replacement or full refund of purchase price (minus a usage deduction). Attorney fees are typically paid by the manufacturer under lemon law statutes.
